Effective Date: 26 December 2023

Welcome to Celecom.co.nz (“Celecom”, “we”, “us”, “our”). This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access or use our website and services (“Services”). By using our Services, you agree to the practices described in this Policy.

1. Information We Collect

Personal Information:

• When you register, create an event, or make a purchase, we collect information such as your name, email address, phone number, profile photo, and delivery address.
• We collect payment details via secure third‑party payment processors.

User-Generated Content:

• You may submit event details, photos, messages, and other content (“User Content”). You are responsible for the accuracy and rights associated with such content.

Automatically Collected Information:

• We use cookies and similar technologies to collect information including your IP address, browser type, device details, and browsing data. This helps us improve our Services and personalise your experience.

2. How We Use Your Information

We use your information to:

• Provide, personalise, and enhance the Celecom experience, including event creation, gift recommendations, and target day delivery.
• Process transactions and manage orders.
• Communicate with you about account updates, events, promotions, and support.
• Analyse usage patterns to improve our Services and ensure security.
• Comply with legal obligations.

3. Disclosure of Your Information

We share your personal information only as necessary:

• Service Providers: With trusted third parties (e.g. payment processors, cloud services, email providers) to help deliver our Services.
• Vendors and Partners: To coordinate gift orders and event-related services.
• Legal Requirements: If required by law or to protect our rights, we may disclose information to law enforcement or regulatory authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred, subject to the same privacy protections.

We do not sell your personal data.

4. International Data Transfers

Your information may be stored or processed outside New Zealand. When transferring data internationally, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) and that recipients adhere to equivalent privacy protections. New Zealand is recognised as an adequate jurisdiction by the EU, and we take steps to comply with GDPR when processing data of EU users.

5. Data Security

We employ industry‑standard security measures, including encryption, access controls, and regular security audits, to protect your personal data from unauthorised access or disclosure. However, no system is 100% secure; you use our Services at your own risk.

6. Data Retention

We retain your personal data only as long as necessary for the purposes described herein or as required by law. Once data is no longer needed, we will securely delete or anonymise it.

7. Your Rights and Choices

Under New Zealand law, you have the right to access and request correction of your personal data. For EU users, additional rights include data erasure, restriction, data portability, and objection to processing. You may also opt‑out of marketing communications at any time. To exercise your rights, please contact us at info@celecom.net. We will respond within the timeframes required by law.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience, maintain your session, and analyse usage. Essential cookies are required for the operation of our Services; non‑essential cookies (for analytics and marketing) require your consent. You can manage your cookie preferences via your browser settings or our Cookie Notice.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on our website with a new “Effective Date.” Your continued use of our Services after such changes signifies your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CELECOM PTY LTD.
Flat 2, 11a Arcadia Road, Epsom, Auckland, 1023, New Zealand
Email: info@celecom.net